When can I cancel my Order?

You can cancel your order, if you have changed your mind and want to order a new item.

On what circumstances I can return my delivered product?

You can return your delivered product either of the following cases:

The item delivered is different than showed
The quality of the item is not satisfactory

Which products are not eligible for returns?

The following table contains a list of products that are not eligible for returns as per the Returns policy:

Category	Products that can’t be returned
Auto Accessories	Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax
Automobiles	Cars, Mopeds, Motorcycles and Scooters
Bath and Spa	Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps
Baby Care	Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Cleaning Products	Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder
Computer Accessories	Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software
Food and Nutrition	Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products
Fashion	Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
Footwear Accessories	Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
Gardening Products	Plant Saplings, Plant Seeds and Soil Manure
Health Care	Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip
Home Products	Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays
Hygiene	Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care
Innerwear	Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
Jewellery	Coins
Music Instrument Accessories	Mouthpiece Cap/Pad/Set, Oils and Polish
Party Supplies	Balloons, Candles, Cut-outs, Decoration articles and Whistles
Festive Supplies	Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color
Personal Care	Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs
Pet Supplies	Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs
Sexual Wellness	Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

Can items be returned after the expiry of time period mentioned in the Returns policy?

No, you are not allowed to return products after the time period mentioned in the Returns policy.

Do I have to return the freebie along with the product, when I return a product?

Yes, you must return freebie along with the product.

How do returns work?

You can request for a return by clicking the 'Return' button against the item you want to return. You can avail this option within 15 days of the delivery of the item.

After you raise a Return request, you will be notified with an e-mail and/or SMS confirming that your request is being processed. Based on the item, your request may be approved automatically, or you may be contacted for additional details.

The Return policy is applicable only for the eligible products.

Why I am unable to click the 'Cancel' button?

A greyed out and disabled 'Cancel' button means - the item has been delivered already, or the item is non-refundable, or the time has expired to cancel the item.

What should I do if I have an issue with my product after expiry of the return period?

You can get in touch with the authorized service centre of the brand to claim the warranty for your product.

What are the checks done for an item that I am returning?

For any products for which a refund option is available, the refund will be processed only after the returned product has been received by the seller.

During pick-up, your product will be checked for the following conditions:

Correct Product: IMEI/ name/ image/ brand/ serial number/ article number/ bar code should be matched and MRP tag should be intact and clearly visible.
Complete Product: All in-the-box accessories (Example: remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos should be returned.
Unused Product: The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals. For Mobile/Laptop/Tablet, the device should be formatted, and Screen Lock must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product: The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging: Product's original packaging/box should be undamaged.

The field executive may refuse to accept the item return, if any of the above conditions are not met.

How can I return an item?

The items you ordered are displayed in the Orders page.

You can request for a return by clicking the 'Return' button against the item you want to return. You can avail this option within 15 days of the delivery of the item.

When is a return of an item not possible?

We cannot accept items for return in either of the following cases:

When an item is damaged
When any consumable item has been used or installed
When anything is missing from the package you have received
When non-returnable items are involved
When items are missing serial numbers

Where can I see the status of my refund?

You can navigate to '<My Orders>' to see the status of your refund.

How much time does it take to process my refund?

For orders cancelled before shipping, refunds are processed immediately.

For order cancelled after shipping, refund will be processed as soon as the courier service provider confirms the return of the items.

We process refunds within 7 working days.

How can I get the refund amount?

The amount is refunded to the payment mode that was originally used to pay for the order.

I ordered a wrong item. Can I return it?

No, the return policy cannot accept this.

If you think you ordered a wrong item, it is good to cancel the order before shipment to get your money back instantly.

What should I do if the package is open or tampered on delivery?

Due to any reasons if you find the package is open or tampered, it is wise to reject the delivery with proper reason and notify us immediately.

If you reject, you will be delivered the same ordered item at the earliest.

If you accept, Return policy will not be applicable. Only product warranty is applicable.

Can I change the address for the pick-up item(s) in my order?

If the pick-up service is available to the new address, you can enter the new address while applying for return.

If the pick-up service is not available, you cannot change the address.

What is the pickup process?

Once your return request is accepted, the pickup of the originally delivered product will be scheduled. An SMS will be sent to you on the day of the pickup.

In cases where pickup service is not available from the courier service providers at your location, you will receive an e-mail asking to ship the item back to the seller within 30 days of the delivery date.

I have requested for a return. When will it happen?

When you requested for return, you will also receive an email & SMS with the details of your return. The pick-up status and refund status can be viewed from your account.

I've still not received the refund in my bank account. Why?

If you receive an e-mail from us confirming your refund request, it means that the refund has been initiated. It will take 7 working days to refund the money.

In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.

What are the refund timelines if I cancel or return a product?

All refunds are settled within 7 working days.

How long does it take to cancel an order?

The cancellation of an order can be completed before the item is shipped. The cancellation takes few moments to complete the transaction.

Contact Us

Address: 605 RidgeWoods Manor Dr, Ellisville, MO-63038

Email: support@dealsbargain.com